I’m having trouble with your website

/ 0
If you are having trouble with the website, please ensure the browser you are using is up to date. Try deleting your cookies / website history and revisit the website again. Another good test is to use a other browser. Continue reading

I can’t log into my account!

/ 0
Please make sure your e-mailaddress and password are correct. If you’re still having trouble, please try using the “Forgot Your Password” link underneath the text box where you enter your password. Continue reading

I forgot my password! What should I do?

/ 0
If you forget your account password, click on the “Forgot Your Password?” link. You will be sent an email with a temporary password. It is recommended to change your temporary password after logging into your account. Continue reading

Webshop Registration

/ 0
Filling the registration form and registering is required to complete any transaction on Igor & James. You may register or login to your account by accessing the “My Account” link. Registering also allows you to: – Verify order status.– Checkout faster.– Receive email updates and... Continue reading

Safe and Secure Internet Shopping

/ 0
Our whole website, including the one step checkout protocol of the webshop uses a: Secure Socket Layering (SSL) encryption technology. Your internet connection with the Igor & James website will be secured with 256-bit AES Encryption on a Comodo RSA Extended Validation certificate routed over a secure... Continue reading

How do I return my order?

/ 0
Please print and fill out the return form. You can download it here. Please include all details requested on the return form, especially your order number which was provided on your confirmation email following the completion of your order. To take advantage of your rights under... Continue reading

Can I return my order?

/ 0
Yes, you can when you meet the following requirements / rules: Returning 1.1. Items must be returned within 30 days from the day you’ve received your order, transit times not included within this time. 1.2. Items must be sent back with a returns form including... Continue reading

I didn’t receive my tracking number?

/ 0
Please contact our Customer Service by e-mail: customerservice@igorjames.com and we will provide you a new tracking number and check out where the procedure went wrong. Once your order will be shipped you receive a notification of DHL EXPRESS ON DEMAND DELIVERY (DHL ODD) Or DPD.... Continue reading
Next Page »
0
0