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Frequently Asked Questions

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Frequently Asked Questions

Shopping Information

  1. What payment methods do you accept?
  2. How do I make a purchase?
  3. I haven’t received a confirmation mail.
  4. My discount coupon code is not working.
  5. I see "Stichting Pay" on my payment receipt?
  6. Can i use my discount coupon on Sale items?

Shipping And Handeling

  1. What shipping carriers do you use?
  2. Igor & James - Customs Statement
  3. What are the shipping delivery times?
  4. I didn’t receive my tracking number?
  5. To which countries do you ship?

Returns And Refund

  1. Can I return my order?
  2. How do I return my order?
  3. Do you offer free return ?

Igor & James Webshop

  1. Safe and Secure Internet Shopping
  2. Webshop Registration
  3. I forgot my password! What should I do?
  4. I can't log into my account!
  5. I'm having trouble with your website