Returns And Refund
Can I return my order?
Yes, you can when you meet the following requirements / rules:
1.1. Items must be returned within 14 days from the day you've received your order, transit times not included within this time.
1.2. Items must be sent back with a returns form including your order information, without the returns form we cannot identify the customer and not give a refund. You can download the form here (link)
1.3. Items can be changed for a different item of the same amount as your purchase, otherwise you will be refunded and need to place a new order.
1.4. All items are thoroughly inspected before any action is taken.
1.5. Returns can take up to 10 working days to process
1.6. Any items purchased on Sale can only be returned for a like-for-like product.
1.7. If the item you have requested in exchange is unavailable, a refund will be processed
1.8. Shipping cost are non-refundable
1.9. The returned parcel is the customers responsibility up until Igor & James has acknowledged that the package has been received into our warehouse.
2.1. Items must be unworn, unwashed with labels, in its original package (no distinct odours, signs of wear etc.) - if the returns item fails this test, they will be returned back to you.
2.2. Underwear or socks for hygiene reasons cannot be returned, no exceptions made.
2.3. Items covered in animal/human hair will not be accepted If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in, there will be no refund.