Please contact our Customer Service by e-mail: customerservice@igorjames.com and we will provide you a new tracking number and check out where the procedure went wrong.

Once your order will be shipped you receive a notification of DHL EXPRESS ON DEMAND DELIVERY (DHL ODD) Or DPD.

You will receive an e-mail and SMS about your shipment’s progress and estimated delivery date/time and the possibility to adjust it to your needs. Note: Therefore, its necessary to insert the right e-mail address and mobile phone number in the checkout.